GRACE OF GLAZE
FAQ
Shipping & delivery to the US
Everything you need to know before your order ships from Amersfoort.
Do you ship to the US?
Yes, we ship worldwide from our studio in Amersfoort, the Netherlands. Every order is carefully packed by hand before it leaves the studio.
How much does shipping to the US cost?
Shipping to the US is weight based: it starts at €8,50 for a single piece and goes up from there for larger orders. We know international shipping isn't cheap, which is why orders over €699 ship free. You'll always see the exact cost before you commit to anything.
How long does delivery take?
US orders typically arrive within 3 to 15 business days. You'll receive a tracking number as soon as your order ships so you can follow it all the way to your door.
Will I have to pay customs or import duties?
We want to be straightforward with you: due to current US tariffs on European goods, your order may be subject to import duties when it arrives. Our pieces are classified as ceramic tableware under HS code 6912.00.48.10. These charges are collected by US customs, not by us, and are the buyer's responsibility. We can't control trade policy, but we can make sure you're never caught off guard by it.
The pieces
What to expect from a handmade piece, in daily use.
Are the pieces dishwasher safe?
Yes, all Grace of Glaze porcelain is dishwasher safe. These are made to be used, not displayed.
Are the pieces food safe?
Yes, all glazes are food safe and non-toxic. Every piece is made with materials tested and approved for use with food and drink.
Are the colors exactly as shown?
We photograph our pieces in natural light to show the colors as accurately as possible. Because each piece is handmade and hand-glazed, there will always be slight variations. This is what makes each piece one of a kind.
Studio & pickup
Seeing the pieces in person, in Amersfoort or over a call.
Can I visit the studio to see pieces in person?
Yes, the studio in Amersfoort is open by appointment, so you can see and feel the colors before deciding. If visiting isn't possible, we also do video call appointments so you can see the pieces up close from wherever you are.
Can I pick up my order instead of paying for shipping?
Yes, local pickup at the studio is available by appointment. You can use coupon StudioPickUp at checkout and shipping will be free. Simone will reach out to set up a time.
Custom orders
Built around your colors, your combinations, your table.
Can I order custom colors or pieces?
Yes, custom orders are a core part of what we do. You can choose colors, combinations, and quantities. Custom orders ship worldwide including to the US. Get in touch with Simone viainfo@graceofglaze.comto start the conversation.
How long does a custom order take?
Custom orders typically take 4 weeks from confirmation to shipping, depending on the size of the order and current studio capacity. We'll give you a clear timeline when we discuss your order.
Ordering & gifts
Pricing, packaging, and giving Grace of Glaze as a gift.
Is VAT included in the price?
For orders within Europe, VAT is included in the price you see. For orders outside Europe, prices are shown excluding VAT.
Do you offer gift wrapping?
Every order already arrives thoughtfully packed in a single box, so there's no need for separate gift wrapping. It's ready to give as is.
Returns & care
How we handle damage, returns, and everything in between.
What if my order arrives damaged?
We do our best to prevent damage in transit. If something still arrives damaged, please photograph it and contact us within 48 hours at info@graceofglaze.com. This lets us sort it out with our insurer and get a replacement moving as quickly as possible.
Do you accept returns?
We stand behind our work. If a ready made piece isn't right for you, just let us know within 14 days of delivery, no explanation needed, and send it back to us. This applies wherever you're ordering from. Share your tracking ID once it's on its way.
Items need to be unused, in their original condition and packaging. Once we receive and inspect the return, we'll confirm by email whether the refund is approved. Approved refunds are processed as fast as we can, and your bank or payment provider handles the final timing.
Return shipping is at your cost, and we'd strongly recommend insuring the package for at least the value of the item. Please pack it carefully as we can't take responsibility for damage on the way back. Original shipping costs aren't refunded.
Custom orders are a different story. Since every piece is made specifically for you, these can't be returned.