Refund policy
Shipping worldwide Yes, we ship worldwide from our studio in Amersfoort, the Netherlands. Every order is carefully packed by hand before it leaves the studio.
Shipping cost and delivery time to the US Shipping to the US is weight based. It starts at €8,50 for a single piece and goes up from there for larger orders. Orders over €699 ship free. You'll always see the exact cost before you commit to anything.
US orders typically arrive within 3 to 15 business days. You'll receive a tracking number as soon as your order ships.
US customs, tariffs and import duties Due to current US tariffs on European goods, orders shipping to the US may be subject to import duties when they arrive. Our pieces are classified as ceramic tableware under HS code 6912004810. These charges are collected by US customs, not by us, and are the buyer's responsibility. We can't control trade policy, but we make sure you're never caught off guard by it. This section applies to US orders only, other countries may have their own import rules, which are the buyer's responsibility to check.
Receiving a damaged item This applies to every order, wherever you're ordering from. We do our best to prevent damage in transit. If something still arrives damaged, please photograph it and contact us within 48 hours at info@graceofglaze.com. This lets us sort it out with our insurer and get a replacement moving as quickly as possible.
Returns and refunds This applies to every customer, wherever you're ordering from, the same policy for everyone. We stand behind our work. If a ready made piece isn't right for you, let us know within 14 days of delivery, no explanation needed. Send us your tracking ID once it's on its way back to us.
To be eligible for a refund, the item must be unused and in its original packaging. Once we receive and inspect the return, we'll confirm by email whether the refund is approved. Approved refunds are processed as fast as we can, your bank or payment provider handles the final timing.
Return shipping is at your own cost. We'd recommend insuring the package and packing it well, as we can't take responsibility for damage on the way back. Original shipping costs aren't refunded.
Custom orders can't be returned. Since every piece is made specifically for you, these are excluded from the return policy, for all customers.
Sales periods During sale periods, multiple orders may be combined into one shipment to reduce packaging and transport. Shipping fees paid on separate orders during a sale are not refunded or adjusted if orders are later combined.